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Filmstaroutfits.com is always privileged to provide the best product and the most satisfying service to its customers, but there are some limitations which we as a private body have to take care of. We ask for your cooperation in meeting our exchange policies in order to make the buying experience a pleasant one for both the company and the customers.
Also, we advise customers to double check the size, color, and other specifications of the product before placing the order as 95% of the times the return request is placed as a result of product replacement for a different size or color product.
Reasons for Return
In case we have delivered the wrong product or wrong size to the customer, then what has been specified by the customer at the time of order placement, we will be completely responsible for the exchange and the customer will not have to bear a single penny in such a case, which hardly occurs.
In case of Return Request when the customer wants to change the size or product type, the customer will have to bear the shipping cost for both times as shipping is NOT FREE for us and we use common international courier services, which are reliable but at a cost. Under such circumstances, customers would be liable to an added cost of $ 30 for the US, UK, and Canada customers and almost $ 30 to 60 for other countries. This is not the total cost, but just part of the total shipping cost and the rest the company has to bear.
Product Condition for Return
It is expected the product to be exchanged is exactly in the same condition as it was delivered to the customer and has not been used by the customer, except for trying it once. In case the customer is not able to meet these requirements, the product shall not be returned/exchanged or the customer will have to bear the additional fees in case it is returned. We charge extra as we will have to clean the dress and put tags on it again, which all costs us.