Return and Exchange

Filmstaroutfits.com is always privileged to provide the best product and the most satisfying service to its customers, but there are some limitations which we as a private body have to take care of.  We ask for your cooperation in meeting our exchange policies in order to make the buying experience a pleasant one for both the company and the customers.

Also, we advise customers to double check the size, color, and other specifications of the product before placing the order as 95% of the times the return request is placed as a result of product replacement for a different size or color product.  

Sizing:

Note, there will be no returns/exchange of incorrect sizes after three days for standard and custom products. It is essential that you cross check your measurements carefully before placing an order.

Reasons for Return

  • We have no control over size, and we process your orders strictly to your selected size. If it is not according to fit, sent a request to the customer service team within three (3) days after the arrival of product.


Product Condition for Return

It is expected the product to be exchanged is exactly in the same condition as it was delivered to the customer and has not been used by the customer, except for trying it once. In case the customer is not able to meet these requirements, the product shall not be returned/exchanged or the customer will have to bear the additional fees in case it is returned. We charge extra as we will have to clean the dress and put tags on it again, which all costs us.